City, county, state, and national government offices and agencies are increasingly turning to miniMAX IVR products and services to deploy touch-tone and voice-driven IVR applications for their residents, officers, and employees.
miniMAX IVR Platform and IVR Hosting solutions have been used by our enterprise customers and Partners to create and deploy IVR applications including:
Auto-Attendant: Many government offices and agencies benefit from a miniMAX IVR-based, voice-driven auto-attendant to answer their main office numbers. A voice-driven auto-attendant lets callers connect with the desired party by simply speaking the name of the person, office, or agency they want to reach.
Telephone Notification: Most government agencies and offices are looking for solutions to quickly deliver time-critical information to officers, employees, and citizens. miniMAX enables instant delivery of time-critical information via outbound calls to any desk or wireless phone. This solution is invaluable during emergencies and for important announcements.
License, Tax, and Ticket Reminders: Offices and agencies responsible for collecting license fees, taxes, and unpaid tickets use miniMAX IVR solutions to place automatic payment reminder calls to customers both before and after payments are due, reducing uncollected fees for the agency/office and legal problems for citizens.
miniMAX Government IVR Advantages
miniMAX IVR Platform and IVR Hosting solutions suit government IVR requirements for the following reasons:
miniMAX IVR solutions feature built-in support for Telephone Device for the Deaf (TDD) services, ensuring your IVR applications can be equally utilized by everyone.
The miniMAX IVR Platform is designed to meet the requirements of the highest information security standards around – ISO 17799 and HIPAA – to help ensure confidential caller information stays confidential.
miniMAX IVR solutions leverage Web application technologies already in use with government developers, consultants, and integrators.
miniMAX IVR solutions are built on Cisco and Wintel hardware and software solutions commonly known in government IT departments.