miniMAX IVR Platform and IVR Hosting solutions have been used by our healthcare customers and Partners to create and deploy IVR applications including:
Auto-Attendant: Many of our customers use a miniMAX IVR-based, voice-driven auto-attendant to answer their main office and department numbers. A voice-driven auto-attendant lets callers connect with the desired party by simply speaking the name of the person or department they want to reach. The auto-attendant then connects the caller with the appropriate employee, doctor, service provider, or department.
Patient Notification: Most healthcare providers are looking for a solution to quickly deliver time-critical information to patients. miniMAX IVR solutions enable instant delivery of time-critical information via outbound calls to any desk or wireless phone. This solution can be used to inform and remind patients of appointments, schedule openings, and medication requirements.
Call Center Automation: Increasingly, healthcare providers are looking to reduce the cost of customer service and support centers via automation or by moving agent’s off-shore. miniMAX IVR call center automation applications can deliver cost reductions that even surpass savings from off-shore operations.
Risk Management and Reduction: Advanced miniMAX IVR features including the ability to log all call times, log whether calls were answered or not, record call audio for records or transcription, secure confidential information, and authenticate and verify callers, all combine to help manage and reduce the potential risk associated with healthcare services.