We offer wide range of telecom products and services to the business that encompasses
MAX Call Recording Solution:
Some organizations may be required to capture every call for legal compliance management or dispute resolution, while others monitor and use recordings for training staff, marketing evaluations and to improve the customer experience.
Whatever type of recording requirement your organization may have, MAX Call Recording Solution provides a highly flexible reliable solution.
The recorded call gets saved in database server of the company which is easily retrievable anytime when required.
Mobile Solutions
miniMAX is a group of creative people to develop solutions as per business needs. We provide IVR application for mobile companies and SMS solution for mobiles.
These applications give the users an opportunity to take maximum advantage of their smart phones.
SMS Solutions
We provide SMS solutions to companies both Push and pull based.
Under the Push service, company sends proactive messages to customers' mobile phones in a secured manner.
Under the Pull service, customers subscribing to the SMS service can initiate the request and instantly receive the requested information on mobile phones.
Web Solutions
Being an innovative company we provide a series of web-based software application that have helped customers create successful online initiatives.
Our professional expertise is focused on maximizing traffic to your site and capturing leads from your site. This core strategy enables your site to
generate revenue and position you as an industry leader. Web solutions
Include both flash site and static site.
Graphic Designing and Animation
Whatever the size of your organization, miniMAX solution is your single, unique source for powerful, high quality graphic designing and animation services. Our services include 2D and 3D animation. In multimedia our services are interactive media and sound editing. Graphic designing includes web templates, Logo, Billboard, Press art works and brochures.
Call Center Solution with CTI technology
miniMAX provides call centre solutions for all businesses concerns. Call Center solution contains call recording, call monitoring and other features. Besides this our call center also provides skill based routing to agent.
CTI screen pop capabilities released enable agents to greet customers by name
Efficient agent desktops and one-touch keyboard functionality make easy navigation and increase performance. It will not only improve efficiency, reduce labor costs but also increase overall profitability.
Benefits to your business
- Industry-leading speech recognition technology
- Packaged applications for pre-agent / post-agent interaction
- Integrates easily with existing web applications
- 24/7 contacts with customers
- Rapid return on investment
- Extra capacity without additional capital expense
Benefits to your customers
Reach the right agent, every time Saudi MAX advanced voice capabilities automatically capture relevant information from your callers and direct them to the appropriate agent to handle their call, if needed.
Faster issue resolution The state-of-the-art miniMAX voice solution combined with advanced call handling enables a seamless call experience for your callers to help resolve issues more quickly
IVR Solutions
miniMAX interactive voice response solutions can dramatically reduce the cost associated with automating your customer sales and service programs. We design, build, deploy, and manage IVR software systems and applications for businesses of all sizes. We accomplish this through our combination of development expertise, versatile software deployment options, flexible telecom and data integration, and responsive customer support.
MAX Ideal Inbound and Outbound Solution for your Business:
Allow callers to get answers to standard inquiries simply and easily, and in seconds, without the need for an agent.
Enable your customers to get the information they need, when they need it. Your Voicent IVR application is working even when you’re not, or it can transfer calls to your cell phone.
Automatically capture relevant information from your callers and direct them to the appropriate agent to handle their call.
Fully automated interactive outbound call applications to generate sales leads and keep in touch with your customers by phone auto dialer.
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