At miniMAX, our specialty is creating a unique experience for each of our clients. Because we know that in today’s competitive marketplace, the ability to provide extraordinary customer care can be the make-or-break difference when it comes to a successful customer acquisition and retention strategy.
Our exceptional Call Center Agents and supportive management team are dedicated to delivering outstanding, time-sensitive service to your customers, regardless of the method—from telephone and email customer service to instant messaging, product cross-selling and more. In fact, miniMAX has the experience, knowledge and technology your company needs to provide industry-leading professional Call Center Agents and Operators for virtually any customer service or order taking scenario.
Services available include:
Telephone customer service – The “email and chat” alternative with live Customer Service Agents. Customers seeking a personal touch, and the added value of a live operator, can take advantage of our superior inbound customer care, order taking, and information and data services.
Email support – Autoresponder or personalized, one-on-one emails designed to provide your customers with business or product-critical information and service. In addition, we can provide fax-on-demand and instant white paper access as needed.
Instant Messaging and Live Customer Service Chat – customer abandonment is one of the most significant challenges facing website operators in the rapidly changing global marketplace. We offer your site browsers rapid, effective, and friendly service and information that is both proactive and cost-effective, reducing both toll-free inbound and live agent costs.
No matter what marketing methods you are currently using, miniMAX can help your company maximize your advertising budget. Through the use of precise advertising response tracking, we will help you increase your sales and streamline your operation. Complete catalog order taking, literature fulfillment, inventory control, and credit card transaction processing services are supported. Order tracking, multiple payment, shipping, and tax rates are easily integrated as well as “up-sell and cross-sell” of products and services.