miniMAX’s Airline IVR solution elevates the Airline industry’s customer experience by creating consistent and flexible inbound and outbound customer call applications which lead to efficient call routing and higher call containment.
miniMAX’s customer service solution allows an airline authority the ability to reinforce and build a strong credible brand and drastically reduce live agent transfers by automating real-time customer care services: automating loyalty and point redemption programs, facilitating requests for information, transactions, ticketing, schedule information, station locations, group reservations and more.
Instantly send mass outbound messages to customers about weather emergencies, airport closure information, partial service and traffic delays alerts. Improve customer service and decrease costs.
