Auto-Attendant: Many of our customers use a miniMAX IVR-based, voice-driven auto-attendant to answer their main office and branch office numbers. A voice-driven auto-attendant lets callers connect with the desired party by simply speaking the name of the person, department, or branch location they want to reach.
Customer Notification: Most enterprises are looking for a solution to quickly deliver time-critical information to financial and banking customers. miniMAX IVR solutions enable instant delivery of time-critical information via calls to any desk or wireless phone. This solution can be used to inform customers of insufficient funds, potential fraud, and completed wire transfers, stock sales, and stock purchases.
Call Center Automation: Banks and financial institutions are increasingly looking to reduce the cost of customer service and support centers via automation or by moving agents off-shore. miniMAX IVR call center automation solutions can deliver cost reductions that even surpass savings from off-shore operations.
Customer Surveys: Banks and financial institutions with a focus on customer service and support excellence use miniMAX IVR solutions to automatically survey customers by phone on a quarterly or yearly basis.
Examples of how financial service firms can use our IVR applications and custom IVR solutions to proactively communicate with their customers include: