The Municipal Compliant Management system is specially designed for the citizens so that they can register their complaints regarding their street, towns, Natural Gas supply, Electricity, Sewerage, etc. Through the Municipal complaint Management System (MCMS) citizens are able to submit their complaints they are facing due to the irresponsibility of the local government. MCMS is a better way for the government to review all those broken areas which were hidden before
By using MCMS citizens can place a complaint again and again until the government takes an action. As MCMS is a complete solution so it has a proper web portal and mobile app. The app is totally design to help the citizens in submitting their complaints regarding the broken roads. The app is completely user friendly. Consist of easy and useable features.
Live Complaining: user can complaint the government live bus posting pictures of the affected area or by selecting the location through provided Google map in the aap
Real Time Updating: user can update his complaints anytime by posting new photos of the affected area, by sending text again to the admin or by selecting the location again.
Proper Hierarch: by the hierarch system it would be easy for admin to deal with the complainers. Like first complain will be receive by operator then supervisor then super supervisor.
Different Department: User would be able to deliver or transfer the complaints to the respective department due to which, citizens are facing problems. Like if they are facing electricity issue operator can transfer the complaint to K electric.
One Way Communication: aap makes the user able to communicate the operator anytime through text messagesand can ask anything regarding the complaints.
Graphical Description: the app makes the admin able to see the graphical description of the affected area.
Web Portal Features:
Super Supervisor: it is the main authority of the system. He will supervise the whole system and control all the activities of the app and web portal.
Supervisor: it is the 2nd parent of the system who supervises the activities of the other staff and over views the complaints and goes through different locations of the city through app and web graphical description.
Field worker: he is responsible for mending and repairing of issue mentioned in the complaints. He works on the field to serve the citizen.
Operators: operator is the first person to receive the complaints from the citizen and is able to transfer the complaints towards the related department.
Complainer: he is the citizen who is facing the problems due to the irresponsibility of the local government. He complains through the MCMS app