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Health Care IVR

Home Health Care IVR

miniMAX IVR Platform and IVR Hosting solutions have been used by our healthcare customers and Partners to create and deploy IVR applications including:

Auto-Attendant: Many of our customers use a miniMAX IVR-based, voice-driven auto-attendant to answer their main office and department numbers. A voice-driven auto-attendant lets callers connect with the desired party by simply speaking the name of the person or department they want to reach. The auto-attendant then connects the caller with the appropriate employee, doctor, service provider, or department.

Patient Notification: Most healthcare providers are looking for a solution to quickly deliver time-critical information to patients. miniMAX IVR solutions enable instant delivery of time-critical information via outbound calls to any desk or wireless phone. This solution can be used to inform and remind patients of appointments, schedule openings, and medication requirements.

Call Center Automation: Increasingly, healthcare providers are looking to reduce the cost of customer service and support centers via automation or by moving agent’s off-shore. miniMAX IVR call center automation applications can deliver cost reductions that even surpass savings from off-shore operations.

Risk Management and Reduction: Advanced miniMAX IVR features including the ability to log all call times, log whether calls were answered or not, record call audio for records or transcription, secure confidential information, and authenticate and verify callers, all combine to help manage and reduce the potential risk associated with healthcare services.

 miniMAX Health care Advantages

  • miniMAX IVR Platform and IVR Hosting solutions suit the special requirements of healthcare IVR applications for the following reasons:
  • The miniMAX IVR Platform is designed to meet the requirements of the highest information security standards around – ISO 17799 and HIPAA – to help ensure confidential caller information stays confidential.
  • miniMAX IVR solutions support advanced voiceprint identification and authentication, delivering the most secure form of authentication available via telephone.
  • miniMAX IVR solutions support both English and Urdu language callers, ensuring all patients and customers can use your healthcare IVR applications.
  • miniMAX IVR solutions leverage Web application technologies that healthcare systems developers already know.
  • miniMAX IVR solutions are built on Cisco and Wintel hardware and software solutions commonly known in healthcare IT departments.
  • miniMAX IVR solutions feature advanced call control that lets you deliver both completely automated answering solutions and solutions that gather info and connect callers to the appropriate hospital, doctor, service provider, or support agent.

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